Refund & Return Policy
RETURNS, REFUNDS & CANCELLATIONS POLICY
Last updated: 31 August 2026
At Beldi Global, we want you to shop with confidence. We aim to make our returns, refunds and cancellations process fair, transparent and straightforward.
This policy explains how we handle returns, refunds, cancellations, faulty or damaged goods, delivery issues and other order-related problems.
Nothing in this policy excludes, restricts or limits any consumer rights that cannot legally be excluded, restricted or limited. Where the law provides you with rights that are more favourable than the terms set out below, those legal rights will apply.
1. YOUR CONSUMER RIGHTS
Your legal rights vary depending on the country in which you live and the circumstances of your purchase.
Customers in the United Kingdom have statutory rights under applicable UK consumer protection legislation.
Customers in the European Union may have statutory rights under applicable EU consumer protection legislation, including a 14-day withdrawal period for eligible online purchases and statutory remedies for faulty or non-conforming goods.
Customers in the United States may have rights under applicable federal and state law. Customers elsewhere may have additional mandatory local rights.
Nothing in this policy is intended to waive or restrict rights that cannot legally be waived or restricted.
2. UK CUSTOMERS — ONLINE CANCELLATION
Eligible UK online purchases generally have a 14-day cancellation period from receipt of the goods, followed by a further 14 days to return the goods after cancellation is notified.
To cancel, contact Beldi Global through the customer-service contact details provided for your order, including your order number, name, items being cancelled and a clear statement of cancellation.
Please contact us before returning goods so we can provide the correct return instructions and address. This does not remove any statutory cancellation right.
3. EU CUSTOMERS — RIGHT OF WITHDRAWAL
If you are located in the European Union and purchase eligible goods online, you may generally have a statutory right to withdraw from the purchase within 14 days of receiving the goods without giving a reason.
Where EU consumer law applies, you may be responsible for the direct cost of returning goods where permitted and where you were informed of this before purchase. You may also have additional rights where goods are faulty, defective or do not conform to the contract.
Certain goods may be excluded from the right of withdrawal where permitted by applicable law, including certain personalised goods and sealed goods that cannot reasonably be returned for health or hygiene reasons after the seal has been removed.
4. CONDITION OF RETURNED ITEMS
You may handle goods to the extent reasonably necessary to establish their nature, characteristics and functionality, similar to how you would inspect them in a shop.
Where applicable law permits, Beldi Global may make a reasonable deduction for diminished value caused by handling beyond what is reasonably necessary to inspect the goods.
Examples may include washing, staining, altering, damaging, removing or damaging components or labels, or wearing goods beyond reasonable inspection.
We will not make deductions merely because an item has been appropriately handled or tried on.
5. FAULTY, DAMAGED OR INCORRECT ITEMS
Please contact us if an order arrives damaged, defective or faulty, significantly different from its description, different from the item ordered, incomplete or otherwise not in conformity with the contract.
We recommend reporting visible damage, missing items or incorrect items within 7 days of delivery so that we can investigate promptly. This is a recommendation only and does not limit statutory rights.
We may reasonably request photographs, video where necessary, packaging photographs, order information or other relevant evidence. We will not use evidence requirements to unlawfully prevent a customer from exercising a statutory right.
Depending on applicable law, remedies may include replacement, repair, price reduction, refund or another legally appropriate remedy. Where Beldi Global is required by law to cover reasonable return costs for faulty, damaged or incorrect goods, it will do so.
6. CHANGE-OF-MIND RETURNS
Where a statutory cancellation or withdrawal right applies, you generally do not need to provide a reason.
Examples include an item not fitting, selecting the wrong size or colour, preferring another style, no longer wanting the item, or simply changing your mind.
For customers outside the scope of a statutory cancellation or withdrawal right, any voluntary return offered by Beldi Global will be subject to the terms stated at the time of purchase.
7. RETURN SHIPPING COSTS
For change-of-mind returns, the customer may generally be responsible for the direct return cost where permitted by applicable law and where this responsibility was disclosed before purchase.
For faulty, damaged, incorrect or non-conforming goods, Beldi Global will cover reasonable return costs where required by applicable law.
UK customers exercising a statutory cancellation right will receive the refund of standard delivery charges required by UK law.
8. ITEMS THAT MAY NOT BE ELIGIBLE FOR RETURN
Certain products may be excluded from cancellation or withdrawal rights where applicable law permits, including personalised or custom-made goods, goods made to customer specifications, and sealed goods that are unsuitable for return for health or hygiene reasons once the seal has been removed.
Where an exclusion applies, it will be identified on the relevant product page or before purchase where required.
These exclusions do not affect statutory rights relating to faulty, defective or incorrectly supplied goods.
9. HOW TO RETURN AN ITEM
Please contact Beldi Global before returning an item so we can provide the appropriate return instructions and address.
Please do not send a return to a Beldi business or registered address unless specifically instructed to do so.
Package returns securely, use a tracked service where possible, and retain proof of postage and tracking information until the return is resolved.
10. REFUNDS
Refunds will normally be issued to the original payment method.
The time for funds to appear depends on the bank, card issuer or payment provider.
Where a statutory cancellation or withdrawal right applies, refunds will be processed within the timeframe required by the applicable law. Where permitted, we may withhold a refund until the goods are received or evidence of return is provided.
Where lawful, we may deduct diminished value resulting from handling beyond what was reasonably necessary to inspect the goods.
We will not substitute store credit where applicable law requires a monetary refund.
11. EXCHANGES
We do not currently offer direct exchanges.
If you require a different size, colour or style, you may return the eligible item for a refund and place a new order.
Your statutory rights remain unaffected.
12. ORDERS THAT HAVE NOT ARRIVED
If an order has not arrived within the delivery timeframe stated at checkout or in the order confirmation, contact us with your order number.
We will review tracking information and, where appropriate, investigate with the relevant carrier or fulfilment provider.
We will provide an appropriate resolution where required by applicable law.
13. TRACKING SHOWS “DELIVERED” BUT YOU HAVE NOT RECEIVED THE ORDER
If tracking shows delivery but you cannot locate the order, contact us promptly.
Where applicable, check around your property, with household members or neighbours, building reception or security, any designated safe place, carrier notifications and local collection facilities.
We may request reasonable information to investigate. A tracking status showing “delivered” does not automatically mean your claim will be rejected. We will consider the available evidence and applicable legal rights.
14. INCORRECT OR INCOMPLETE DELIVERY ADDRESS
Customers are responsible for providing an accurate and complete delivery address.
Contact us immediately if an address error is identified. We will attempt to correct it where operationally possible.
If an order cannot be delivered or is returned because of an incorrect, incomplete or invalid address, we will review the circumstances and handle refunds, reshipment and additional costs in accordance with applicable law.
15. REFUSED, UNCLAIMED OR UNDELIVERABLE PACKAGES
If delivery is refused, a package is not collected, or delivery is prevented by customer-provided information or actions, contact us so we can review the circumstances.
Additional delivery, redelivery or return costs may be taken into account where permitted by applicable law.
This does not limit statutory rights.
16. SUSPECTED FRAUDULENT OR ABUSIVE CLAIMS
Beldi Global may investigate claims where there are reasonable grounds to suspect fraud, abuse, material misrepresentation or misuse of the returns or refund process.
We may reasonably request order information, delivery information, photographs, videos, tracking records, packaging photographs, proof of return, measurements or other relevant evidence.
Examples of potentially suspicious activity include repeated substantially identical claims, claims conflicting with available records, returning a different item, materially altering or damaging an item, providing materially misleading information, or seeking multiple refunds or replacements for the same order.
Nothing in this section removes or restricts statutory consumer rights.
17. SALE, PROMOTIONAL AND DISCOUNTED ITEMS
Sale and promotional items are subject to the same return and refund principles stated in this policy unless otherwise required by law.
Discounts do not remove statutory consumer rights.
Any different voluntary return terms will be stated before purchase and will not affect statutory rights.
18. GIFT CARDS
Gift cards are not refundable or exchangeable for cash except where required by applicable law.
If you believe a refund is legally required for a purchased but unused gift card, contact Customer Support.
19. CUSTOMS DUTIES, IMPORT TAXES AND INTERNATIONAL CHARGES
International orders may be subject to customs duties, import taxes, VAT or similar taxes, customs clearance charges, brokerage or handling fees, and other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, such charges may be the customer's responsibility.
Customers are responsible for complying with applicable import requirements in their destination country.
Where Beldi Global expressly states that duties and taxes are included at checkout, the applicable checkout terms will apply.
20. INTERNATIONAL RETURNS
International return procedures may differ by destination and fulfilment arrangement.
Contact us before sending an international return for the applicable return instructions.
Customers may be responsible for international return shipping costs for change-of-mind returns where permitted by applicable law.
Where a return is required because goods are faulty, damaged, incorrect or otherwise do not conform to the contract, Beldi Global will handle reasonable return costs where required by applicable law.
21. UNITED STATES CUSTOMERS
For customers located in the United States, return and refund rights may vary by applicable federal and state law.
Where no statutory right requires a different outcome, Beldi Global's voluntary return terms apply.
Beldi Global will provide shipping timeframes at checkout or through other customer-facing information where applicable. If we become unable to ship within the timeframe represented to you, we will provide notices, cancellation options or refunds required by applicable law.
22. DELIVERY TIMES AND SHIPPING DELAYS
Delivery estimates are provided in good faith based on the shipping method and destination selected.
Actual delivery times may be affected by carrier delays, customs processing, severe weather, strikes, transportation disruption, border delays or other unforeseen circumstances.
We will not use a shipping-delay provision to remove refund, cancellation or other rights required by mandatory consumer law.
23. CONTACT US
Beldi Global
Customer Support: info@beldilondon.co.uk
Postal address:
40 Flodden Road
Sunderland
SR4 0BS
United Kingdom
For Beldi Global orders, please use the contact details and legal entity information displayed at checkout where different from the above.
Please include your order number when contacting us.
24. STATUTORY RIGHTS
This policy provides information about Beldi Global's returns, refunds and cancellation procedures. It does not replace, exclude or limit mandatory consumer rights.
Where a provision conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will apply.
Nothing in this policy affects your legal rights as a consumer.